Returns

Deus Ex Machina is committed to customer satisfaction. Should your full priced item not fit or suit then you are welcome to an exchange or refund.

All sale, clearance and promotional purchases are final and are not eligible for refund or exchange due to a change of mind. 

Due to safety reasons, all helmets are strictly non-refundable. 

It is absolutely imperative that measurements be closely looked at before purchase

We highly recommend visiting a local outlet or dealership and correctly measuring your helmet size.


We ask that customers note that accurate sizing guides and overall fits (eg. "regular fit" or "slim fit") are supplied for each style within their descriptions and that you are solely responsible for taking your measurements, as we do not have universal sizing across all styles.


If you need assistance with sizing or wish to discuss your issue prior to return please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.

 

RETURNS & EXCHANGES POLICY

- Return must be within 60 days of purchase
- Original freight fees are not refundable
- Item must be in as-new condition with original packaging and labels
- Exchanges and refunds are only available online and cannot be processed in-store

 

FREIGHT CHARGES 

Within Australia

- Replacements for incorrect or faulty products are sent at our expense with a returns label with which you can book a pickup free of charge here on Star Track's website.
- Exchanges and refunds are returned to us at your expense to and from your location
- Exchanges of purchases for different sizes will require an additional freight charge if the original order value is below $120
 

International 

- Replacements for incorrect or faulty products are sent at our expense
- Exchanges and refunds are sent in both directions at your expense

 

RETURNS & EXCHANGES PROCEDURE

 

To return your product please repackage it to prevent transit damage and send to:

 

DEUS EX MACHINA
ATTN: ONLINE RETURNS
98-104 PARRAMATTA ROAD
CAMPERDOWN NSW
AUSTRALIA 2050

 

Please include a copy of the original invoice and a note explaining what you would like. Please consider insured postage as Deus Ex Machina is not liable for lost return parcels.


For more information please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.