Returns

All sale, clearance and promotional purchases are final and are not eligible for refund or exchange due to a change of mind or incorrectly selected size. Please note all products have specific size guides, and fit guidelines within their descriptions. If unsure, do not hesitate to reach out to us.

 

Our flagship and retail stores are unable to receive or action online returns. To avoid disappointment please reach out to our online team (eshop@deuscustoms.com) for further information. 

 

 

HELMETS

Due to safety reasons, all helmets are strictly non-refundable.  We highly recommend visiting a local outlet or dealership and correctly measuring your helmet size.

 

 

28 DAY RETURNS

We hope you love everything that you order from us, but if something isn’t quite right you have 28 days from the day you receive your parcel to return the item to us.

 

Full-priced items can be returned for an online credit (valid for 3 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.

 

Sale, discounted & promotional items including flash sale styles can be returned for an online credit (valid 3 years) or an exchange where product is available.

 

Afterpay full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit.

 

Exchanges are covered both ways by yourself, and an invoice of $12.95 will be sent upon receipt of your item.

 

We just ask you return garments in the condition they were sent to you:

 

● Unworn

● Unwashed

● No odours or marks

● Original tags attached

● In its original packaging 

 

If an item does not satisfy the above requirements it will be returned to you.

 

 

RETURNS PROCESS

Before returning your items we highly recommend you reach out to our customer service team at eshop@deuscustoms.com and alert them of your return. Our team will be able to provide further information and instructions regarding the returns process.


To return your product please repackage it to prevent transit damage and send to:


DEUS EX MACHINA
ATTN: ONLINE RETURNS
98-104 PARRAMATTA ROAD
CAMPERDOWN NSW
AUSTRALIA 2050

 

Please include a copy of the original invoice, if you cannot locate this a note or email chain copy explaining what you would like is sufficient. It's also imperative you make mention of your order number, name or email the order was placed under - otherwise we may not be able to locate the order in our system.

Please consider insured postage as Deus Ex Machina is not liable for lost return parcels. 

 

 

FAULTY

We ask that a photo of the faulty garment is provided via email along with your name, order number and date of purchase so that we may pass this on to and discuss with our in-house production team.

If the garment is deemed faulty, return freight and replacements (if in stock) will be handled at our expense, or a refund applied. Partial refunds are also an option to cover the cost of repair if you wish to keep the item.

 

 

ONCE WE RECEIVE YOUR RETURN

● Please follow your tracking details to monitor your return delivery to Deus Ex Machina, as we are not liable should your parcel not arrive.

● Returns are processed within 5 business days of your return being received and are made in the form of the original payment or, exchange or online credit this is case/order dependent.

● If you opt for online credit, this credit will be made immediately available to you in the form of a credit code. Please note, store credit cannot be refunded at a later date nor can it be used instore. 

● If you paid via card, funds take 5-7 business days to securely process.

● If you paid via AfterPay you will receive an email from AfterPay outlining your account amendment. If you encounter further complications with AfterPay you will need to contact them as Deus Ex Machina is not liable in regards to AfterPay disputes.

● You will receive a courtesy or automated email update from Deus Ex Machina as soon as your refund has been initiated.

 

 

We ask that customers note that accurate sizing guides and overall fits (eg. regular fit or slim fit) are supplied for each style within their descriptions and that you are solely responsible for taking your measurements, as we do not have universal sizing across all styles. It is absolutely imperative that measurements be closely looked at before purchase. 

 

For more information please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.