Returns

Deus Ex Machina is committed to customer satisfaction. Should your full priced item not fit or suit then you are welcome to an exchange or refund.

 

Please note: All sale and clearance purchases are final and are not eligible for refund or exchange.

 

If you wish to discuss your issue prior to return please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.

 

RETURNS & EXCHANGES POLICY

 

- Return must be within 60 days of purchase
- Original freight fees are not refundable
- Item must be in as-new condition with original packaging and labels
- Exchanges and refunds are only available online and cannot be processed in-store

 

FREIGHT CHARGES

 

Within Australia

 

- Replacements for incorrect or faulty products are sent at our expense
- Exchanges and refunds are returned to us at your expense
- Exchange of purchases for different sizes will require an additional freight charge

 

International

 

- Replacements for incorrect or faulty products are sent at our expense
- Exchanges and refunds are sent in both directions at your expense

 

RETURNS & EXCHANGES PROCEDURE

 

To return your product please repackage it to prevent transit damage and send to:

 

DEUS EX MACHINA
ATTN: ONLINE RETURNS
98-104 PARRAMATTA ROAD
CAMPERDOWN NSW
AUSTRALIA 2050

 

Please include a copy of the original invoice and a note explaining what you would like. Please consider insured postage as Deus Ex Machina is not liable for lost return parcels.


For more information please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.